Learning and Development

Bespoke Workshops

Unlike other training companies, we do not believe in the “blanket training” approach. Prior to any training taking place we will spend time in your business with your teams to highlight areas that should be covered, and identify their individual training needs. This enables us to tailor the content for you and ensure that it is specific and 100% relevant. Your teams benefit because the training is bespoke, being designed specifically with their needs in mind and thus easier to relate to and understand.

We can guarantee that the training will be interactive, enjoyable and will involve everyone. It will be designed to meet the needs of your team members at their level, be this confidence building for newer team members or at a more advanced level for more those with more experience. This will ensure that the training is effective and will communicate your business objectives.

The benefits of training your team are huge.  A confident and skilled team will deliver higher levels of service. This will increase customer satisfaction and therefore loyalty which in turn will increase staff’s enjoyment of their work and team loyalty leading to lower staff turnover.

Some Examples of the Subjects the Workshops may Cover:

Development Programmes

A programme of learning can be designed to suit the needs of your team and delivered over a period of time. A programme of training ensures that learning starts at one level and builds on this to take a team from this first stage through to a more advanced level. Programmes of training would be bespoke: designed for your hotel and the team and can also incorporate interim team assessments such as mystery shopper and individual coaching sessions.