Testimonials

"Sarah has provided our business with training solutions over the last three years. These include, customer service, complaint handling and service standards. On each occasion the training sessions have been highly successful and very well received by the team. 

The most impressive aspect of our dealings with Sarah has been her ability to understand our business and tailor the training sessions appropriately. Even managing to incorporate new ideas that I throw at her hours before we are due to start!" 

Paul Brown, Director, Best Western Plus Mosborough Hall Hotel and Whirlowbrook Hall

“Pebble Hotels have used Sarah on many occasions as both a trainer to design and deliver several in-house training programmes and also as a consultant to review and implement procedures and coach new and existing team members. 

Sarah is incredibly knowledgeable and experienced within her field and conveys this with a great amount of passion. During the time that she has worked with Pebble, she has become “one of the team” due to her positive, willing and approachable nature. Sarah is one of the most likable, reliable and conscientious trainers/ consultants I know and delivers training to the highest standard, making sure that she gets the message across each and every time.”

Ziya Akgüneyli, Managing Director, Pebble Hotels

Sarah has worked with the Reservations Team at Champneys to look at how enquiries are being handled and to help us increase conversion to bookings. The training sessions she has delivered have been fun, relevant and very interactive.The team, many of whom have been in their roles for some time, have enjoyed taking part and have all said they have learnt a lot.

The followup coaching sessions were invaluable to make sure that everyone fully understood what was being asked of them and ensure that they could deliver the standards. I would certainly recommend Sarah's training and coaching services to other companies.

Rebecca Forsythe, Group Reservations Manager, Champneys

“Sarah is fantastic at delivering her training sessions to a very high standard and holds everyone's interest throughout. I would definitely recommend her services for all types of customer based businesses. She adds a sense of fun to the working environment without losing focus on the tasks in hand.”

Helen Glenn, Senior Training Manager, Carlton Institute

“Sarah was a pleasure to work with, very diligent, professional and concise in her work which was combined with a great friendly personality who could relate to and work with all levels of Senior Management and employees alike.” 

Martyn Ball, Group Human Resources Director, Akkeron Hotels

“Sarah was very supportive thought-out the time we worked together. My staff and myself found her training and method of training very worthwhile and increased standards and revenue back at the hotel.

I would recommend any company to use Sarah.”

Molly Milhench, General Manager, The Chequers Hotel, Newbury

“I have worked with Sarah on work-based training and development projects over the last 8 years. Sarah is incredibly dedicated to learning and believes passionately in the development of others. She is extremely professional, very hard working and an excellent communicator. It is always a pleasure to work with Sarah.

Neil McEwan, Employability Skills Group

“I have and continue to use Sarah as one of our external training consultants at Cowley Manor, and have found her training sessions to be highly valuable in our business. Sarah is always professional, pays attention to our requirements and matches her wealth of knowledge in her subject areas to the needs of our business.

I would have no hesitation in recommending Sarah to others and will happily continue to use her service.”

Elliott Wakefield, Deputy General Manager, Cowley Manor

"Sarah's support during my time at The St Ives Hotel has been invaluable. The one to one coaching that I received enabled me to get to grips with my new role more quickly; this was personalised to my needs from being shown how to use the new front office system through to gaining a good understanding of the business at the hotel.

She has worked with me on some large projects including completing competitor analysis, reviewing our rate strategy and helping us change all our pricing over from 'per person' rates to 'per room' rates as well as providing group training for my team on enquiry handling and sales conversion.

Having someone at the end of the phone who could help me with a rate query or discuss a decision through thoroughly has meant that I have learnt a lot and built on my revenue knowledge at my own pace."

Muna Dirir, Revenue Manager, St Ives Hotel

"Sarah has had a positive impact on developing our staff skills and increasing their confidence.

She has designed a bespoke Development Programme for the Reception and Reservations team at Tregenna Castle, incorporating workshops and one to one coaching in enquiry handling and customer service. This has enabled us to increase enquiry conversion for room sales, which has been reflected in the team's mystery shopper scores throughout the year.

Sarah has a warm and engaging personality with the knack of making training sessions fun while ensuring that each staff member receives the personal training they require. She always delivers what she promises and we look forward to a continued relationship with her."

Mel Moser, Revenue Manager, Tregenna Castle Estate

"Since leaving full-time employment with Corus Hotels in 2006, we have continued our relationship with Sarah using her as a training consultant. She has delivered group training and one to one coaching to all levels of our Reception, Reservations and Meetings and Events teams.

Her extensive experience and knowledge in this area enables her to relate well to her delegates and inspire them. Sarah’s passion for developing people in our industry always comes across in her training and coaching sessions which are always interactive and enjoyable. Being a very diligent and professional individual, she consistently ensures that the content is fresh, relevant and tailored to the individual’s needs.

Sarah has also provided our company Mystery Shopper feedback over the last few years which has been an invaluable way of measuring our hotel’s customer service and sales focus. I would have no hesitation in recommending her services."

Angela Fry, HR and Training Officer, Corus Hotels

"Following our recent 2 days of training with Sarah Brickwood we have noticed a real upturn in reservations. The rates we are achieving are increasing at a time when most properties are seeing a downturn. The hands on experience and knowledge Sarah brings to the training is a real benefit, she is able to be realistic and empathise with the teams, it also ensures a healthy respect from staff members as they know she has been in their shoes!  Sarah tailor made the training courses to suit our businesses and delivered them in a non confrontational way that made everyone feel at ease.  I would wholeheartedly recommend Sarah to any hotels or venues looking for training."

Claire Harper, Business Development Manager, Sundial Group